Taking out a Subscription
I would like to take out a subscription. Where can I find out more information?
Subscription information can be found on our website and you can subscribe by credit or debit card, or by Direct Debit. If you need any assistance or any more information, please contact our Subscription Customer Services team.
Are my credit card details secure if I subscribe online?
Yes. All the information you provide is encrypted using the industry standard SSL (Secure Socket Layer) technology.
What’s the benefit of paying by Direct Debit?
Direct debit is a continuous payment method available in the UK which means that you do not need to remember to renew your subscription each year. You will be in complete control of your subscription and can often spread the cost over the year.
My company needs an invoice to pay for the subscription. How can I get one?
We can arrange to send you an invoice. Please contact our Subscription Customer Services team.
Can I order a subscription for delivery to an address outside the UK?
Yes. Please check out our website for details and to subscribe, contact our Subscription Customer Services team if you have any questions.
Can I pay in a currency other than £ Sterling?
We accept payment in Sterling, Euros and US Dollars. If paying by credit card, your payment will be processed at a recent rate of exchange.
Will you acknowledge receipt of my order?
If you place your order online, a confirmation email will be sent to you with details of your subscription. If you place your order via phone, email or post, a written acknowledgement will be sent to you. If you don't receive your acknowledgement within 14 days, please contact our Subscription Customer Services team.
Can I order multiple subscriptions for my company or organisation?
Yes. We offer preferential rates for 5 or more subscriptions. Please contact our corporate subscription team for further information. Email firstname.lastname@example.org.
What do you do with my personal information?
Managing your Subscription
How do I renew my subscription?
We will contact you before the expiry date of your subscription to ensure that your renewal is taken out in good time, so that you don’t miss out on any news or information from us. You can also renew online, just log in to your My Account page.
What is my subscription number?
It is your unique reference number quoted on any email or written correspondence that we have sent you, or on the wrapper/label on your subscription copy. If you cannot find it, please contact our Subscription Customer Services team.
How do I change my contact details and online log in?
You can change your address and online log in details including email and password simply log in to your My Account page. Alternatively you can contact our Customer Service team.
What do I do if an issue doesn’t arrive or arrives damaged?
Simply contact our Subscription Customer Services team and we will check your address details and arrange for a replacement copy to be sent to you if available. Please claim within three months of publication date if you are in the UK, and six months if you are based overseas.
Can I cancel my subscription?
We hope you are delighted with your subscription. However, if you are dissatisfied in any way within the first 30 days of your subscription, please contact our Subscription Customer Services team and we will refund the outstanding portion of your subscription.
I am having problems accessing subscriber-only content on the website.
If you are unable to access subscriber-only content, we suggest you try the following:
• Refresh your account by logging in and out again. This should ensure that your subscription details are up to date.
• Check if your subscription has lapsed. In order to check your status, please log out and log back in again, and go to your My Account page, for details.
If you are still having problems, please contact our Customer Services team.
I’ve forgotten my password. How do I find it?
When signing in, you will find a ‘forgotten password’ link under the password box. Just click on this and we will email your password to you. If you are still having problems, please contact our Customer Services team.
I am a registered user, how do I gain access to subscriber-only content?
Our subscribers benefit from full access to the website. Click here to subscribe.
Why do I need cookies enabled?
I signed up to receive your free enewsletters, but I am not receiving them.
Please check you have used the same email address that you used to register on our website. To check please go to the Account Settings page. If your details here are correct, we suggest you check your junk mailbox in case the newsletters are being delivered there. If you are still experiencing problems, please contact our Customer Services team.
How do I ‘unsubscribe’ from your enewsletters?
Just sign in to the website and click on the My Newsletters link. Please change your newsletter preferences by unticking the relevant box and saving your changes. Please allow 48 hours for updates to take effect. If you have any queries please contact our Customer Services team.
Subscriptions: Please call +44 (0)330 333 9414. Lines are open 7 days a week from 08.00 to 21.00. Local rate charges from UK landlines apply, calls from mobiles may vary. International call charges apply according to country.
Customer Services: Please call +44 (0)330 333 9414. Lines are open Monday to Friday from 09.00 to 17.30. Local rate charges from UK landlines apply, calls from mobiles may vary. International call charges apply according to country.
Post: Screen International, Quadrant Subscription Services, Rockwood House, 9-17 Perrymount Road, Haywards Heath, West Sussex, RH16 3DH, UK